Returns Policy

(1) Introduction

This policy does not affect your statutory rights.

When you receive an item from Aidability ,we want you to be 100% satisfied with it- if you not , we will be happy to offer a refund.

(2) Returns Procedure

We will refund you any item you are not completely happy with when you return it to us in a saleable condition within 7 days of the item being delivered to you.

Please return items in their original condition, unused and in its original packaging.

Contact customer services on 0845 900 1309 or email

and we will send you details and a returns confirmation number. You will be responsible

for paying postage costs associated with the return.


(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) goods that have been personalised to a customers specification

(b) toiletries and medical products

(c) products that cannot be resold for hygiene reasons eg toileting and incontinence items

This does not apply to faulty or incorrectly supplied goods where your statutory rights

are unaffected .

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 14 working days from when we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy

(a) we will not refund or exchange the product; 

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

Our full name is Aidability Limited

Our registered office is 5 Luke Street, London EC2A 4PX and our principal trading address is PO Box 482 ,Stanmore, Middlesex HA7 9HA

Our company registration number is 6841967

Our email address is

Our VAT number is 970 1555 23